Account and Data Deletion

Delete account access in the app

In the SKYBOT app, open Account Settings in profile tab, select “Delete Account,” and confirm the deletion. Your account access will be disabled immediately, your active SKYBOT sessions will be removed, and you will be signed out. You cannot restore the account through the app.

The current in-app process marks the account as deleted so it can no longer be used, but it does not immediately erase every associated record from SKYBOT systems. Follow the permanent-deletion process below if you also want eligible account data erased.

Request permanent account and data deletion

Select “Request permanent deletion” above or email info@mail.meetta.org with the subject “SKYBOT account deletion request.” You can use this website even if you have uninstalled the app, cannot sign in, or have already disabled your account in the app.

• Send the request from the email address connected to your SKYBOT account whenever possible.
• Include your SKYBOT account email address and display name so we can locate the correct account.
• Do not send your password, authentication code, identity document, or other unnecessary sensitive information.
• We may reply with a limited verification step before processing the request to protect your account from unauthorized deletion.

What happens after a permanent-deletion request

Permanent-deletion requests are reviewed and processed manually. After verifying that the request concerns your account, we will confirm receipt and provide an expected completion timeframe.

Subject to the limited retention described below, we will permanently delete or anonymize the personal data associated with your SKYBOT account. Permanent deletion cannot be undone, and deleted account settings or personal content cannot be recovered.

Data covered by a permanent-deletion request

Subject to the limited retention described below, a verified permanent-deletion request covers personal data associated with your SKYBOT account, such as:

• Profile information, including your name, email address, profile image, role, account status, and organization affiliation.
• Authentication accounts, provider identifiers, active sessions, and credentials maintained for SKYBOT sign-in.
• BiTS membership applications, verification details, and documents associated with your account.
• Notification tokens, device registrations, and notification preferences.
• Community posts, comments, likes, support-chat content, and attachments associated with your account in systems controlled by or operated for SKYBOT.
• Uploaded profile, school-program, community, and support files associated only with your account, unless they form part of an organizational record that must be retained.
• Other personal information held specifically to operate your SKYBOT account.

Information that may be retained

We may retain limited information when reasonably necessary for legal compliance, security, fraud prevention, dispute resolution, or legitimate school-program recordkeeping. School water measurements, water-quality measurements, and activity records may be retained as organizational records only after they are removed from or disconnected from your personal account information where reasonably possible.

Limited copies may remain temporarily in protected backups until those backups are overwritten or deleted under the applicable provider's backup schedule. Retained information is restricted to the relevant purpose, is not used to continue operating a deleted account, and is deleted or anonymized when the retention reason ends.

Request deletion of specific data

If you want to request deletion of particular content without deleting your entire account, email info@mail.meetta.org and identify the content. We will review whether it can be deleted without affecting required organizational or legal records.

Questions

For questions about account deletion, retained information, or the status of a request, contact info@mail.meetta.org. You can also read the SKYBOT Privacy Policy for more information about how data is handled.